4.4在线视频

同学们好
hello everyone

今天我们来讲
today we talk about

消费者权益保护法
Consumer Rights and Interests Protection Act

第四节
section four

国家和社会对消费者权益的保护
the protection of consumers' rights and interests

以及争议的解决
made by the state and society and the settlement of disputes

一
first

国家和社会
protection of consumers' rights and interests

对消费者权益的保护
made by the state and society

国家对消费者权益的保护
the state shall protect the rights and interests of consumers

主要体现在以下几个方面
it is mainly reflected in the following aspects

一
first

立法保护
protection of legislation

消费者权益保护法
article 30 of Consumer Rights and Interests Protection Act

第三十条规定
stipulates

国家制定
when the country formulates laws

有关消费者权益的法律
concerning the rights and interests of consumers

法规规章和强制性标准
regulations and mandatory standards

应当听取消费者和消费者协会
they should follow consumers and consumer associations

等组织的意见
and other organizations

二
second

行政保护
administrative protection

行政保护体现在
administrative protection is reflected

以下几个方面
in the following aspects

一
first

各级人民政府的保护
protection of people's governments at all levels

根据消费者权益保护法
article 31of Consumer Rights and Interests Protection Act

第三十一条规定
stipulates

各级人民政府
people's governments at all levels

应当加强领导
shall strengthen their leadership

组织协调督促
organization, coordinate and urge

有关行政部门
the relevant administrative departments

做好保护
shall do a good job in protecting

消费者合法权益的工作
the legitimate rights and interests of consumers

落实保护
and fulfill the duty of protecting

消费者合法权益的职责
the legitimate rights and interests of consumers

各级人民政府
people's governments at all levels shall

应当加强监督
strengthen their supervision

预防危害消费者人身
prevent the occurrence of behavior endangering

财产安全行为的发生
consumers’ personal and property safety

以及及时制止危害消费者人身
and timely stop behaviors endangering

财产安全的行为
consumers' personal and property safety

二
second

各级人民政府
protection made by relevant administrative departments

有关行政部门的保护
of the people's governments at all levels

根据消费者权益保护法
article 32 of Consumer Rights

第三十二条规定
and Interests Protection Act stipulates

各级人民政府
administrative departments for industry and commerce

工商行政管理部门
of the people's governments at all levels

和其他有关行政部门
and other relevant administrative departments

应当依照法律法规的规定
shall comply with the provisions of laws and regulations

在各自的职责范围内采取措施
and take measures within the scope of their respective duties

保护消费者的合法权益
to protect the legitimate rights and interests of consumers

有关行政部门
relevant administrative departments

应当听取消费者
shall listen to the opinions of consumers

和消费者协会等组织
consumer associations and other organizations

对经营者交易行为
and carry out investigation on

商品和服务质量问题的意见
the quality of commodities and services

及时调查处理
in business operators' trading activities

第三十三条又规定
article 33 stipulates

有关行政部门
the relevant administrative departments

在各自的职责范围内
within the scope of their respective duties

应当定期或者不定期对经营者提供的商品和服务
should check the goods and services

进行抽查检验
provided by operators at regular or irregular intervals

并及时向社会
and promptly publicize the results

公布抽查检验结果
of the sampling inspection to the public

有关行政部门发现并认定
if the relevant administrative departments find and confirm

经营者提供的
any defect in the goods or services

商品或者服务存在缺陷
provided by business operators

有危及人身财产
or any risk

安全危险的
endangering the safety of people and property

应当立即责令经营者
the operator shall be immediately ordered to

采取停止销售
adopt measures, such as stop selling

警示召回
warning recall

无害化处理
innocuous treatment

销毁
destroying

停止生产或者服务等措施
stop production or service

三
third

有关国家机关依法
relevant state organs shall punish

惩处违法犯罪行为
illegal and criminal acts according to law

根据消费者权益保护法
article 34 of

第三十四条规定
Consumer Rights and Interests Protection Act stipulates

有关国家机关应当依照法律
relevant state organs shall comply with the law

法规的规定
provisions of regulations

惩处经营者在提供商品和服务中
to punish illegal and criminal acts that

侵害消费者合法权益的
infringe the consumers’ legal rights and interests

违法犯罪行为
in the provision of goods and services

第三方面
the third aspect

司法保护
judicial protection

根据消费者权益保护法
article 35 of

第三十五条规定
Consumer Rights and Interests Protection Act stipulates

人民法院应当采取措施
the people's court shall take measures

方便消费者提起诉讼
to facilitate consumers to file lawsuits

对符合
disputes over the rights and interests of consumers

中华人民共和国民事诉讼法
in line with the conditions for prosecution under

起诉条件的消费者权益争议
the Civil Procedure Law of the people's Republic of China

必须受理
must be accepted

及时审理
and timely trialed

二
second

社会对消费者权益的保护
social protection of consumers' rights and interests

根据消费者权益保护法
article 36 of

第三十六条规定
Consumer Rights and Interests Protection Act stipulates

消费者协会
consumer associations

和其他消费者组织
and other consumer organizations

是依法成立的
are established according to law

对商品和服务
it is a social organization

进行社会监督的
that carries out social supervision

保护消费者合法权益的
over goods and services and protects

社会组织
the legitimate rights and interests of consumers

根据第三十七条规定
in accordance with article 37

消费者协会
consumer associations

履行下列公益性职责
perform the following public welfare duties

一
first

向消费者提供消费信息和咨询服务
provide consumer information and consulting services

提高消费者
improve the ability of consumers

维护自身合法权益的能力
to safeguard their legitimate rights and interests

引导文明
guide consumption patterns such as civilization

健康
health

节约资源和保护环境的消费方式
saving resources and protecting the environment

二
second

参与制定
participate in the enactment of laws

有关消费者权益的法律
relating to the rights and interests of consumers

法规
regulations

规章和强制性标准
regulations and mandatory standards

三
third

参与有关行政部门
participate in the supervision of relevant

对商品和服务的监督
administrative departments over goods and services

检查
check

四
fourth

就有关消费者合法权益的问题
on the legal rights and interests of consumers

向有关部门反映
report to the relevant departments

查询
inquire

提出建议
make a suggestion

五
fifth

受理消费者的投诉
accept a consumer's complaint

并对投诉事项进行调查
and conduct investigations into complaints

调解
conciliation

六
sixth

投诉事项涉及
if the complaint involves problems

商品和服务质量问题的
in the quality of goods and services

可以委托具备资格的鉴定人鉴定
a qualified appraiser may be entrusted for appraisal

鉴定人应当告知鉴定意见
the appraiser shall inform the appraisal opinion

七
seventh

就损害消费者
for any acts that harm the

合法权益的行为
legitimate rights and interests of consumers

支持受损害的消费者
the consumer shall

提起诉讼或者依照本法提起诉讼
bring a suit in accordance with this law

八
eighth

对损害消费者
for any act that harm the

合法权益的行为
legitimate rights and interests of consumers

通过大众传播媒介予以揭露批评
it shall be exposed through the mass media

各级人民政府
people's governments at all levels shall

对消费者协会履行职责
provide necessary funds and other support

应当予以必要的经费等支持
to the consumer associations in performing their duties

消费者协会应当
consumer associations shall

认真履行
conscientiously perform their duties of

保护消费者合法权益的职责
protecting the rights and interests of consumers

听取消费者的意见和建议
listen to consumers' opinions and suggestions

接受社会监督
accept social supervision

依法成立的
other consumer organizations established

其他消费者组织
according to law

依照法律
shall be governed by laws

法规及其章程的规定
the provisions of regulations and their articles

开展保护
and carry out activities to protect

消费者合法权益的活动
the legitimate rights and interests of consumers

消费者权益保护法
article 38 of

第三十八条又规定
Consumer Rights and Interests Protection Act stipulates

消费者组织
consumer organizations

不得从事
shall not engage in

商品经营和营利性服务
commodity business or profit-making services

不得以收取费用
it is not allowed to recommend commodities and services

或者其他牟取利益的方式
to consumers by charging fees

向消费者推荐商品和服务
or other ways of making profits

二
second

消费者权益争议的解决
disputes settlement of consumer’s rights and interests

根据
in accordance with

消费者权益保护法的规定
the Consumer Rights and Interests Protection Act

以下方式是解决争议的方式
the followings are the ways to settle the dispute

一
first

与经营者协商和解
to negotiate with the operator

二
second

请求消费者协会
to request the consumer association

或者依法成立的
or other mediation organizations

其他调解组织调解
established according to law to mediate

三
third

向有关行政部门投诉
to complaint to relevant administrative department

根据消费者权益保护法
under the Consumer Rights and Interests Protection Act

第四十六条规定
article 46 stipulates

消费者向有关行政部门
if a consumer complains to

投诉的
a relevant administrative department

该部门
the department shall

应当自收到投诉之日起
handle it and inform consumers

七个工作日内
within seven working days

予以处理并告知消费者
from the date of receipt of the complaint

四
fourth

根据与经营者
to submit to the arbitration agency for arbitration

达成的仲裁协议
in accordance with the arbitration agreement

提请仲裁机构仲裁
reached with the operator

五
fifth

依法向人民法院
to bring a suit to the people's court

提起诉讼
according to law

根据消费者权益保护法
under the Consumer Rights and Interests Protection Act

第四十七条规定
article 47 stipulates

对侵害众多
for any act that infringe the legitimate

消费者合法权益的行为
rights and interests of many consumers.

中国消费者协会以及在省
China Consumers’ Association and

自治区
consumer associations established in provinces

直辖市
autonomous regions and municipalities

设立的消费者协会
directly under the central government

可以向人民法院提起诉讼
can bring a suit to the people's court

好
ok

今天的课就上到这里
so much for today’s class

同学们
classmates

再见
goodbye