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Explain the Bill at Check out

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Hospitality English课程列表:

1. Hotel Reservation

-Hotel Introduction

--1.1 Introducing Hotel Types

-1.1Introducing Hotel Types-HW

-1.2 Introducing Hotel Facilities

--Introducint Hotel Facilities

-1.2Introducing Hotel Facilities-HW

-1.3 Introducing Hotel Room Types

--Introducing Hotel Room Types

-1.3 Introducing Hotel Room Types-HW

-1.4 Making a Reservation on Phone

--Making a Reservation on Phone

-1.4 Making a Reservation on Phone-HW

-1.5 Change the Reservation

--Change the Reservation

-1.5 Change the Reservation-HW

-1.6 Cancel the Resevation

--Cancel the Resevation

-1.6 Cancel the Resevation-HW

-1.7 Ways of Payment

--Ways of Payment

-Pays of Payment-HW

2. Check in Registration

-2.1Check-in with Reservation

--Check-in with Reservation

-2.1Check-in with Reservation-HW

-2.2 Check in with no Reservation

--Check in with no Reservation

-2.2Check in with no Reservation-HW

-2.3Check in-the Room is not Ready

--Check in-the Room is not Ready

-2.3Check in-the Room is not Ready-HW

3. Concierge

-3.1 Airport Pick-up Service

--Airport Pick-up Service

-3.1 Airport Pick-up Service-HW

-3.2 Luggage Pick-up

--Luggage Pick-up

-3.2 Luggage Pick-up-HW

-3.3Check out and Luggage Storage

--Check out and Luggage Storage

-3.3Check out and Luggage Storage-HW

4.Hotel Check out

-4.1Explain the Bill at Check out

--Explain the Bill at Check out

-4.1Explain the Bill at Check out -HW

-4.2 Explaining Bill Problems at Check out

-- Explaining Bill Problems at Check out

-4.2 Explaining Bill Problems at Check out-HW

5.Reception Services

-5.1Giving Direction

--Giving Direction

-Giving Direction-HW

-5.2Remending Restaurants and Tourist Attractions

--Remending Restaurants and Tourist Attractions

-Remending Restaurants and Tourist Attractions-HW

-5.3Exchanging Foreign Currency

--Exchanging Foreign Currency

-5.3Exchanging Foreign Currency-HW

-5.4 Medical Emergency

-- Medical Emergency

-5.4 Medical Emergency-HW

-5.5Hotel Car Service

--Hotel Car Service

-5.5Hotel Car Service-HW

-5.6Lost and Found Service

--Lost and Found Service

-5.6Lost and Found Service-HW

6.Guest Services

-6.1Introduction of Hotel Room Items

--Introduction of Hotel Room Items

-6.1Introduction of Hotel Room Items-HW

-6.2 Housekeeping

--Housekeeping

-6.2Housekeeping-HW

-6.3 Laundry Service

--Laundry Service

-6.3Laundry Service-HW

-6.4Room Service

--Room Service

-6.4Room Service-HW

-6.5Morning Call Service

--Morning Call Service

-6.5Morning Call Service-HW

-6.6Introduction of Butlter Service

--Introduction of Butlter Service

-6.6Introduction of Butlter Service-HW

-6.7Hotel Room Complaints

--Hotel Room Complaints

-6.7Hotel Room Complaints-HW

-6.8Calling for a Maintance

--Calling for a Maintance

-6.8Calling for a Maintance-HW

-6.9Maintance Service in the Room

--Maintance Service in the Room

-6.9Maintance Service in the Room

7.Business center

-7.1Ticket and Printing Service

--Ticket and Printing Service

-7.1Ticket and Printing Service-HW

8. at the Restaurant

-8.1Introduction to Western Food

--Introduction to Western Food

-8.1Introduction to Western Food-HW

-8.2 Recomending

--Recomendng and Asking for Special Request for the Guest

-8.2Recomendng and Asking for Special Request for the Guest-HW

-8.3Paying the Bill

--Paying the Bill

-8.3 Paying the Bill-HW

-8.4 Restaurant Complaints

--Restaurant Complaints

-8.4Restaurant Complaints-HW

9. at the Bar

-9.1Six Basic Liquors and Six Common Cocktails

--Six Basic Liquors and Six Common Cocktails

-9.1Six Basic Liquors and Six Common Cocktails-HW

-9.2Chatting with Guests at the Bar

--Chatting with Guests at the Bar

-9.2Chatting with Guests at the Bar-HW

-9.3How to Make a Mojito Cocktail

--How to Make a Mojito Cocktail

-9.3How to Make a Mojito Cocktail-HW

Explain the Bill at Check out笔记与讨论

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