Hospitality English 课程：前往报名学习
-Choose classic hotel scenes to help you learn hotel English conversations -use 3D animation to explain the scenes and concepts of hospitality English
开设学校：深圳信息职业技术学院；学科：管理学、
-Choose classic hotel scenes to help you learn hotel English conversations -use 3D animation to explain the scenes and concepts of hospitality English
-Hotel Introduction
-1.1Introducing Hotel Types-HW
-1.2 Introducing Hotel Facilities
--Introducint Hotel Facilities
-1.2Introducing Hotel Facilities-HW
-1.3 Introducing Hotel Room Types
--Introducing Hotel Room Types
-1.3 Introducing Hotel Room Types-HW
-1.4 Making a Reservation on Phone
--Making a Reservation on Phone
-1.4 Making a Reservation on Phone-HW
-1.5 Change the Reservation
-1.5 Change the Reservation-HW
-1.6 Cancel the Resevation
-1.6 Cancel the Resevation-HW
-1.7 Ways of Payment
-Pays of Payment-HW
-2.1Check-in with Reservation
-2.1Check-in with Reservation-HW
-2.2 Check in with no Reservation
--Check in with no Reservation
-2.2Check in with no Reservation-HW
-2.3Check in-the Room is not Ready
--Check in-the Room is not Ready
-2.3Check in-the Room is not Ready-HW
-3.1 Airport Pick-up Service
-3.1 Airport Pick-up Service-HW
-3.2 Luggage Pick-up
-3.2 Luggage Pick-up-HW
-3.3Check out and Luggage Storage
--Check out and Luggage Storage
-3.3Check out and Luggage Storage-HW
-4.1Explain the Bill at Check out
--Explain the Bill at Check out
-4.1Explain the Bill at Check out -HW
-4.2 Explaining Bill Problems at Check out
-- Explaining Bill Problems at Check out
-4.2 Explaining Bill Problems at Check out-HW
-5.1Giving Direction
-Giving Direction-HW
-5.2Remending Restaurants and Tourist Attractions
--Remending Restaurants and Tourist Attractions
-Remending Restaurants and Tourist Attractions-HW
-5.3Exchanging Foreign Currency
-5.3Exchanging Foreign Currency-HW
-5.4 Medical Emergency
-5.4 Medical Emergency-HW
-5.5Hotel Car Service
-5.5Hotel Car Service-HW
-5.6Lost and Found Service
-5.6Lost and Found Service-HW
-6.1Introduction of Hotel Room Items
--Introduction of Hotel Room Items
-6.1Introduction of Hotel Room Items-HW
-6.2 Housekeeping
-6.2Housekeeping-HW
-6.3 Laundry Service
-6.3Laundry Service-HW
-6.4Room Service
-6.4Room Service-HW
-6.5Morning Call Service
-6.5Morning Call Service-HW
-6.6Introduction of Butlter Service
--Introduction of Butlter Service
-6.6Introduction of Butlter Service-HW
-6.7Hotel Room Complaints
-6.7Hotel Room Complaints-HW
-6.8Calling for a Maintance
-6.8Calling for a Maintance-HW
-6.9Maintance Service in the Room
--Maintance Service in the Room
-6.9Maintance Service in the Room
-7.1Ticket and Printing Service
-7.1Ticket and Printing Service-HW
-8.1Introduction to Western Food
--Introduction to Western Food
-8.1Introduction to Western Food-HW
-8.2 Recomending
--Recomendng and Asking for Special Request for the Guest
-8.2Recomendng and Asking for Special Request for the Guest-HW
-8.3Paying the Bill
-8.3 Paying the Bill-HW
-8.4 Restaurant Complaints
-8.4Restaurant Complaints-HW
-9.1Six Basic Liquors and Six Common Cocktails
--Six Basic Liquors and Six Common Cocktails
-9.1Six Basic Liquors and Six Common Cocktails-HW
-9.2Chatting with Guests at the Bar
--Chatting with Guests at the Bar
-9.2Chatting with Guests at the Bar-HW
-9.3How to Make a Mojito Cocktail
--How to Make a Mojito Cocktail
-9.3How to Make a Mojito Cocktail-HW
郭璐，硕士，外语学院讲师。《酒店英语》主讲教师和负责人，此课程在学堂在线开课上线。著有学术论文《国外职业教育模式对我国高职英语专业顶岗实习管理和评价体系构建的启示》，《移动设备辅助英语学习初探》，具有较强的教学及科研能力。
发表含C刊、核心期刊在内的教科研论文11篇，拥有2部专著（作为副主编和参编人员）。曾荣获广东省信息化教学大赛一等奖、广东省高校（高职）青年教师教学大赛一等奖、广东省“超星杯”微课大赛一等奖。主持校级以上教科研课题项目3项，参与市级以上课题10项。
曾在三星；美国国际集团任海外投资部经理；获2018年青年教师教学竞赛一等奖。主持及参与省市级课题多项，总科研经费130万。深圳市科技创新委员会评审专家、深圳市文体旅游局评审专家、深圳市社科院评审专家、深圳市人社局国家级人才评审专家、深圳市经济贸易和信息化委员会评审专家和大运会志愿者培训师。
许多 深圳信息职业技术学院 讲师 南京师范大学英语语言文学硕士 多年从事旅游英语教学 多次指导学生夺得省市级职业技能大赛一等奖及二等奖。本人曾连续六年获得校级教学质量优秀奖。
王屹，女，毕业于英国伦敦大学，多年海外留学经历，世界百强跨国企业工作经验，现就职于深圳信息职业技术学院，旅游英语专业教研室，专任教师、讲师。公开发表多篇学术论文，主编撰写专著1本，参与上线2门MOOC和多门SPOC。
