4.2在线视频

同学们好
hello everyone

今天我们来讲
for this lesson let's study

消费者权利保护法
Consumer Rights and Interests Protection Act

第二节
section 2

消费者的权利
the right of consumers

消费者权利是指
consumer rights refer to that

消费者依据
consumers in accordance with the

消费者权益保护法
provisions of Consumer Rights and Interests

的规定
Protection Act

实现和保护自己
to realize and protect one's

人身权和财产权能力
personal rights and property rights

或资格的集合
which is a collection of these abilities or qualifications

根据我国
according to the provisions of

消费者权益保护法的规定
Consumer Rights and Interests Protection Act in china

消费者享有如下几项基本权利
consumers enjoy the following basic rights

一
first

安全保障权
the right to security

根据消费者权益保护法
according to article 7 of Consumer Rights

第七条规定
and Interests Protection Act

消费者在购买
when consumer purchase

使用商品和接受服务时
and use goods and receive services

享有人身财产安全
enjoying the right to

不受损害的权利
safety of person and property guaranteed

消费者有权要求
Consumers have the right to require

经营者提供的商品和服务
the commodities and service provided by operators

符合保障人身
to meet the requirements of

财产安全的要求
safeguarding personal and property safety

这是消费者最关心
this is what the consumer concerns most

最基本
the most basic

最重要的权利
and important right

世界各国的立法都将
it is stipulated as the primary right in the legislation

其作为首要权利加以规定
of all countries in the world

二
second

知悉真情权
right to know the truth

消费者权益保护法
article 8 of Consumer Rights

第八条规定
and Interests Protection Act stipulates

消费者享有知悉
consumers have the right to know

其购买使用的商品
the true situation of the goods they buy or use

或者接受的服务的真实情况的权利
or the services they receive

消费者有权根据商品
consumers have the right, according to

或者服务的不同情况
different circumstances of goods or service

要求经营者提供商品的
to require an operator to provide commodity’s

价格
price

产地
origin place

生产者
producer

用途
use

性能
performance

规格
specification

等级
level

主要成份
main composition

生产日期
manufacture date

有效期限
valid period

检验合格证明
certificate of inspection

使用方法说明书
operation instruction

售后服务
after-sales service

或者服务的内容
or the content of the service

规格
specification

费用等有关情况
expenses and other related information

没有了解就没有消费
without understanding, there is no consumption

了解商品或服务的真实情况是
to know the truth about a commodity or service is

一切消费活动的起点
the starting point of all consumption activities

知悉真情权是消费者是否购买商品
the right to know the truth is the premise

和接受服务的前提
for consumers to buy goods and receive services

该项权利的设定其目的
the purpose for the establishment of the right

是为了消除消费者和经营者的信息
is to eliminate the adverse effects on consumers

不对称给消费者带来的不利影响
of information asymmetry between consumers and operators

三
third

自主选择权
self-choice right

消费者权益保护法
article 9 of Consumer Rights

第九条规定
and Interests Protection Act stipulates

消费者享有自主选择商品
consumers have the right to choose their own goods

或者服务的权利
or services

消费者有权自主选择提供商品
consumers have the right to choose their own operators

或者服务的经营者
providing the goods or services

自主选择商品品种
and the right to choose commodity variety

或者服务方式
or service mode

自主决定购买
to decide by own to buy

或者不购买任何一种商品
or not to buy any kind of goods

接受或者不接受任何一项服务
accept or refuse any of the services

消费者在自主选择商品或者服务时
when consumers choose own goods or services

有权进行比较
they have the right to make a comparison

鉴别和挑选
to identify and select

自主选者权
self-choice right refers to

是指消费者享有自愿和自由选择商品
consumers have the right to choose goods

或服务的权利
voluntarily and freely

由主观自愿权
it is composed by subjective voluntary right

和客观自由权构成
and objective freedom right

一
first

自主选择商品或者服务的权利
the right to choose goods or services on one's own

二
second

自主选择提供商品
the right to choose operators

或者服务的经营者
providing commodity or service.

三
third

自主选择商品品种或者服务方式
the right to choose commodity variety or service mode

四
fourth

自主决定购买
to decide by own to buy

或者不购买任何一种商品
or not to buy any kind of goods

接受或者不接受任何一项服务
accept or refuse any of the services

五
fifth

自主选择商品或者服务时
when choosing a commodity or service on one's own

有权进行比较
have the right to make a comparison

鉴别和挑选
to identify and select

第四项权利
the fourth right

公平交易权
fair trade right

消费者权益保护法
article 10 of Consumer Rights

第十条规定
and Interests Protection Act stipulates

消费者享有公平交易的权利
consumers enjoy the right to fair trade

消费者在购买商品或者接受服务时
when consumers buy goods or receive services

有权获得质量保障
have the right to obtain fair trading conditions

价格合理
such as quality assurance, reasonable price

计量正确等公平交易条件
and correct measurement

有权拒绝经营者的强制交易行为
the right to refuse a compulsory transaction by an operator

公平交易权的核心
the core of the fair trade right

是消费者以一定数量的货币
is the consumer with a certain amount of money

可以换取同等价值的商品或服务
can exchange for goods or services of equal value

这也是衡量消费者的利益
it is also an important sign of measuring

是否得到保护的重要标志
whether the interests of consumers to be protected

根据
according to

消费者权益保护法的规定
the provisions of Consumer Rights and Interests Protection Act

其权利主要包括以下几项
the rights mainly include as the followings

一
first

有权获得质量保障
the right to obtain quality assurance

价格合理
reasonable price

计量正确
correct measurement

等公平交易条件
and other fair transaction conditions

二
second

有权拒绝经营者的强制交易行为
the right to refuse a compulsory transaction by an operator

第五项权利
the fifth right

依法求偿权
right to claim compensation according to law

消费者权益保护法
article 11 of Consumer Rights

第十一条规定
and Interests Protection Act stipulates

消费者因购买使用商品
if consumers are harmed by personal property

或者接受服务受到人身
due to purchasing and using commodities

财产损害的
or receiving services

享有依法获得赔偿的权利
they own the right to claim compensation according to law

这是弥补消费者所受损害的
this is an indispensable remedy right

必不可少的救济性权利
to make up for the damage suffered by consumers

关于具体内容
about the concrete content

将在后面的民事责任部分
will be explained in detail

详细讲解
in the later part of civil liability

第六项权利
the sixth right

依法结社权
right of association according to law

消费者权益保护法
article 12 of Consumer Rights

第十二条规定
and Interests Protection Act stipulates

消费者享有依法成立
consumers have the right to establish

维护自身合法权益的
social organizations according to law

社会组织的权利
to safeguard their own legitimate rights and interests

这是宪法规定的结社权
this is the right stipulated by the constitution

在消费领域的体现
the reflection in the field of consumption

是随着消费者运动的兴起
is with the rise of the consumer movement

而在法律上的必然表现
the inevitable performance in law

在我国
in our country

消费者协会是
the consumer association is

消费者结社权的基本形式
the basic form of consumer's right of association

第七项权利
seventh right

接受教育权
right to receive education

消费者权益保护法
article 13 of Consumer Rights

第十三条规定
and Interests Protection Act stipulates

消费者享有获得
consumers have the right to acquire knowledge

有关消费
of relevant consumption and

和消费者权益保护方面的知识的权利
the protection of consumer's rights and interests

消费者应当努力掌握
consumers should try to master

所需商品或者服务的知识
knowledge of goods or services required

和使用技能
and use skills

正确使用商品
correct use of goods

提高自我保护意识
raise the awareness of self-protection

这是从知悉真情权中
this is a consumer right

引申出来的一种消费者权利
Extended from the right to know the truth

第八项权利
eighth right

获得尊重和
the right to obtain respect and

个人信息受保护权
personal information protection

消费者权益保护法
article 14 of Consumer Rights

第十四条规定
and Interests Protection Act stipulates

消费者在购买
the consumer when buying

使用商品和接受服务时
and using goods and receiving services

享有人格尊严
has right to obtain personal dignity

民族风俗习惯得到尊重的权利
and the respect of ethnic customs

享有个人信息
the right to the obtain the protection

依法得到保护的权利
of personal information according to law

该项权利具体包括
the right specifically includes

三方面
three aspects

一
frist

人格尊严得到尊重的权利
the right of respect for human dignity

二
second

民族风俗习惯得到尊重的权利
the right of respect for ethnic customs

三
third

个人信息依法得到保护的权利
the right of protection for personal information

个人信息主要是指
personal information mainly refers to

一切可以识别
all the information that can identify

特定个人的信息
a particular individual

包括姓名
including name

性别
sex

身高
height

体重
body weight

住址
address

电话
telephone

微信等联系方式
contact information such as Wechat

兴趣爱好
interest and hobby

财产状况
condition of property

婚姻家庭状况
marital and family status

受教育程度
degree of education

工作经历
work experience

病例
case of illness

身体缺陷等等
a physical defect, etc.

尊重消费者人格尊严
respect for the personal dignity of consumers

和民族风俗习惯
and ethnic customs

是社会文明进步的表现
is the performance of social civilization and progress

也是尊重和保障人权
is also the important content

的重要内容
to respect and protect human rights

个人信息受保护权是指
the right to personal information protection refers to

个人对个人信息享有支配
individuals have the right to control

控制和排除他人侵害的权利
and exclude the infringement of personal information

关于这方面
about this

将在后面
will be explained in detail later

我国消费者权益保护法第29条中
on the operator's obligations in Article 29 of

经营者义务进行详细阐述
China's Consumer Rights and Interests Protection Act

第九项权利
ninth right

监督批评权
right of supervision and criticism

根据消费者权益保护法
article 15 of Consumer Rights

第十五条规定
and Interests Protection Act stipulates

消费者享有对商品和服务
consumers have right of supervision

以及保护消费者权益工作
for goods, services and work

进行监督的权利
to protect the rights and interests of consumers

消费者有权检举
consumers have the right to report

控告侵害消费者权益的
accuse acts, state organs

行为和国家机关
and their staff that

及其工作人员
infringe upon consumers' rights and interests

在保护消费者权益
in the work of

工作中的
protecting the rights and interests of consumers

违法失职行为
as for illegal act of dereliction of duty

有权对保护消费者权益工作
have the right to criticize for

提出批评
the protection of consumers’ rights and interests

建议
so as to suggest

根据上述规定
in accordance with the above provisions

那么该项权利包括三项权利
then the right includes three rights

一
first

监督权
right of supervision

二
second

检举
to report

控告权
right to accuse

三
third

批评建议权
the right of criticism and suggestion

消费者的第十项权利是
the tenth right of consumers is

反悔权
right of rescission

所谓的反悔权
the so-called right of rescission

又称无因退货权
also known as the right to return without cause

或无条件退货权
or unconditional return

是指消费者依法或依约定
refers to consumers according to the law or agreement

在一定期限内享有
within a certain period of time, enjoy the right of

无偿且无条件解除合同
free and unconditional rescission of contract

并退货
and returning the goods

而不必承担违约责任的权利
without liability for breach of contract

消费者权益保护法
article 25 of Consumer Rights

第二十五条规定
and Interests Protection Act stipulates

经营者在采用网络
when operators are using the network

电视
tv

电话
telephone

邮购等方式
mail order and so on

销售商品
for merchandise sale

消费者有权
consumers have the rights to return goods

自收到商品之日起七日内退货
within 7 days from the date of receipt of the goods

且无需说明理由
without giving a reason

但下列商品除外
except for the following goods

一
first

消费者定作的
customized by consumers

二
second

鲜活易腐的
fresh and perishable things

三
third

在线下载或者
audio and video products downloaded online

消费者拆封的音像制品
or opened by consumers

计算机软件等数字化商品
digital commodities such as computer software

四
fourth

交付的报纸和期刊
newspapers and periodicals delivered

除前款所列商品外
except for the goods listed in the preceding paragraph

其他根据商品性质
other goods according to the commodity nature and

并经消费者在购买时
confirmed by the consumers at the time of purchase

确认不宜退货的商品
that are not suitable for return

不适用无理由退货
are not applicable to unreasonable return

消费者退货的商品应当完好
goods returned by consumers shall be in good condition

经营者应当
the business operator shall

自收到退回商品之日起
from the date of receipt of the returned goods

七日内返还
refund the price of the commodity

消费者支付的商品价款
paid by the consumer within seven days

退回商品的运费由消费者承担
the freight of returned goods shall be borne by the consumer

经营者和消费者另有约定的
where the operator and the consumer agree otherwise

按照约定
in accordance with agreement

关于这项权利具体适用
for the specific application of this right

参见原国家工商行政管理总局
please refer to the Interim Measures for Return of Goods

颁布的
Purchased Online for Seven Days without Reason

网络购买商品七日
issued by

无理由退货暂行办法
Former State Administration for Industry and Commerce

这节课
ok

我们就讲到这里
that's all for today

同学们再见
goodbye