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Discussion Question

A local mail-order firm was concerned with improving its service. In particular, management wanted to assess if customers were dissatisfied with current service and the nature of this dissatisfaction. What research design would you recommend?

下一节:3.2 Exploratory Research

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Marketing课程列表:

1. Marketing: Creating Customer Value

-1.1 What Is Marketing?

--Quiz

--Discussion Question

--1.1 What Is Marketing

-1.2 Marketng Management Orientations

--Quiz

--Discussion Question

--1.2 Marketing Management Orientations

-1.3 Selecting Customers to Serve

--Quiz

--Discussion Question

--1.3 Seclecting Customers to Serve

-1.4 Positioning and Perceptual Mapping

--Quiz

--Discussion Question

--1.4 Positioning and Perceptual Mapping

-1.5 Developing an Integrated Marketing Mix

--Quiz

--Discussion Question

--1.5 Developing an Integrated Marketing Mix

2. Analyzing the Marketing environment

-2.1 Microenvironment

--Quiz

--Discussion question

--2.1 Microenvironment

-2.2 Macroenvironment

--Quiz

--Discussion question

--2.2 Macroenvironment

3. Managing Marketing Information to Gain Customer Insight

-3.1 Managing Marketing Information

--Quiz

--Discussion Question

--3.1 Managing Marketing Information

-3.2 Exploratory Research

--Quiz

--Discussion Question

--3.2 Exploratory Research

-3.3 Descriptive Research

--Quiz

--Discussion Question

--3.3 Descriptive Research

-3.4 Causal Research

--Quiz

--Discussion Question

--3.4 Causal Research

-3.5 Questionnaire Design & Sampling Plan

--Quiz

--Discussion Question

--3.5 Questionnaire Design & Sampling Plan

-3.6 Analyzing and Using Marketing Information

--Quiz

--Discussion Question

--3.6 Analyzing and Using Marketing Information

4. Consumer Psychology and Decision Making

-4.1 Consumer Psychology: Introduction

--Quiz

--Discussion Question

--4.1 Consumer Psychology: Introduction

--Consumer Psychology Slides

-4.2 Consumer Psychology: Mere Exposure Effect and Conformity

--Quiz

--Discussion Question

--4.2 Consumer Psychology: Mere Exposure Effect and Conformity

-4.3 Consumer Psychology: Pain of Paying and Number Games

--Quiz

--Discussion Question

--4.3 Consumer Psychology: Pain of Paying and Number Games

-4.4 Consumer Decision Making: Decision Making Journey and Mental Accounting

--Quiz

--Discussion Question

--4.4 Consumer Decision Making: Decision Making Journey and Mental Accounting

--Consumer Decision Making Slides

-4.5 Consumer Decision Making: Anchor Effect

--Quiz

--Discussion Question

--4.5 Consumer Decision Making: Anchor Effect

-4.6 Consumer Decision Making: Cognitive Dissonance and Consumerism

--Quiz

--Discussion Question

--4.6 Consumer Decision Making: Cognitive Dissonance and Consumerism

5. Customer-Driven Marketing Strategy

-5.1 Market Segmentation

--Quiz

--Discussion Question

--5.1 Market Segmentation

-5.2 Market Targeting

--Quiz

--Discussion Question

--5.2 Market Targeting

-5.3 Market Positioning

--Quiz

--Discussion Question

--5.3 Market Positioning

6. Product and Brand Strategy

-6.1 What Is a Product?

--Quiz

--Discussion Question

--6.1 What Is a Product?

-6.2 Product Classification

--Quiz

--Discussion Question

--6.2 Product Classification

-6.3 What Is a Brand?

--Quiz

--Discussion Question

--6.3 What Is a Brand

-6.4 Why Do Brands Matter?

--Quiz

--Discussion Question

--6.4 Why Do Brands Matter?

-6.5 What Is Co-branding

--Quiz

--Discussion Question

--6.5 What Is Co-branding

-6.6 Ingredient Branding

--Quiz

--Discussion Question

--6.6 What Is Ingredient Branding

7. Pricing: Understanding and Capturing Customer Value

-7.1 What Is a Price?

--Quiz

--Disscusion Question

--7.1 What Is a Price?

-7.2 Price & Value

--Quiz

--Discussion Question

--7.2 Price & Value

-7.3 How to Set a Price?

--Quiz

--Discussion Question

--7.3 How to Set a Price?

-7.4 Pricing Strategies &Tactics

--Quiz

--Discussion Question

--7.4 Pricing Strategies and Tactics

8. Distribution Channel Management

-8.1 Marketing Channels and Value Networks

--Quiz

--Discussion Question

--8.1 Marketing Channels and Value Networks

-8.2 The Role of Marketing Channels

--Quiz

--Discussion Question

--8.2 The Role of Marketing Channels

-8.3 Channel-Design Decisions

--Quiz

--Discussion Questions

--8.3 Channel-Design Decisions

-8.4 Channel-Management Decisions

--Quiz

--Discussion Question

--8.4 Channel-Management Decisions

-8.5 Channel Integration and Channel Conflict Management

--Quiz

--Discussion Question

--8.5 Channel Integration and Channel Conflict Management

-8.6 E-Commerce Marketing Practices

--Quiz

--Discussion Question

--8.6 E-Commerce Marketing Practices

9. Engaging Customers and Communicating Customer Value

-9.1 Integrated Marketing Communications Strategy (I)

--Quiz

--9.1 Integrated Marketing Communications Strategy (I)

--Discussion question

-9.2 Integrated Marketing Communications Strategy (II)

--Quiz

--Discussion question

--9.2 Integrated Marketing Communications Strategy (II)

-9.3 Advertising and Public Relations

--Quiz

--Discussion question

--9.3 Advertising and Public Relations

-9.4 Personal Selling and Sales Promotion

--Quiz

--Discussion question

--9.4 Personal Selling and Sales Promotion

10. Digital Markeing

-10.1 What Is Digital Marketing

--Quiz

--Discussion Question

--10.1 What Is Digital Marketing

--Powerpoint Slides of 10.1 What is Digital Marketing

-10.2 Advantages & Disadvantages of Digital Marketing

--Quiz

--Discussion Question

--10.2 Advantages & Disadvantages of Digital Marketing

--Powerpoint Slides of 10.2 Advantages & Disadvantages of Digital Marketing

-10.3 Digital Marketing Trends in the Future

--Quiz

--DiscussionQuestion

--10.3 Digital Marketing Trends in the Future

--Powerpoint Slides of 10.3 Digital Marketing Trends in the Future

11. Competitive Strategy

-11.1 Competitor Analysis

--Quiz

--Discussion Question

--11.1 Competitor Analysis

--Powerpoint Slides of 11.1 Competitor Analysis

-11.2 Competitive Strategy & Balance Customer Orientation and Competitive Orientation

--Quiz

--Discussion Question

--11.2 Competitive Strategy & Balance Customer Orientation and Competitive Orientation

--Powerpoint Slides of 11.2 Competitive Strategy & Balance Customer Orientation and Competitive Orientation

12. Global Marketing

-12.1 Why Go Global?

--Quiz

--Disscusion Question

--12.1 Why Go Global?

-12.2 Global Marketing Strategy

--Quiz

--Discussion Question

--12.2 How “Global” Should Global Marketing Strategy Be?

Discussion Question笔记与讨论

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