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-1.1 Case Study:How Does a World-class Enterprise Form?
-1.2 The Theorectical Base Of Management Consulting--negative Entropy Flow And System Stability
-1.3 Several Conditions That Enterprise Need to Introduce Negative Entropy Flow
-Quiz
-1.4 Keep Vigilant At The Improper Introduction Of Negative Entropy Flow
-1.5 The Past And The Present Of Management Consulting
-1.6 The Nature And Rules Of Management Consulting
-Quiz
-1.7 Process And Steps Of Management Consulting
-2.1 Case Study– medicine Dealer Or Doctor
-2.2 The First Step Of Management Consulting--discover Abnormalities: Comparison
-Quiz
-2.3 The First Step Of Management Consulting--discover Irrationalities: Deduction
-2.4 Problem Attributes And Diagnosis Purposes--five Dimensions Of Principal Contradiction---important, Urgent, Big, Difficult, New
-2.5 Problem Attributes And Diagnosis Purposes--the Significant “Small Problems And Potential Problems”
-Quiz
-2.6 Diagnosis Purposes And Diagnostic Trilogy--investigation, Analysis And Judgement
-2.7 Information Collection
-2.8 Reference Model Of Enterprise Investigation
-Quiz
-2.9 Common Investigation Tools
-2.10 Analysis Procedure And Analysis Methods (i)
-2.11 Analysis Procedure And Analysis Methods (ii)
-Quiz
-2.12 The Cognition Of Solutions:Planning And Conception
-2.13 The Cognition Of Solutions:Problem-oriented Solutions
-2.14 Solutions Should Be Problem-oriented
-Quiz
-2.15 Choosing A Proper Point Of Penetration
-2.16 The Structuring Of A Solution
-2.17 Six Don'ts In The Process Of Solution Formulating
-Quiz
-2.18 How To Promote A Solution?
-2.19 The Relationship Between Subject And Object In Solution Implementation
-2.20 Cooperation Brings Competitiveness
-Quiz
-2.21 The Knowledge Transfer In The Consultation Implementation
-2.22 Consultation Implementation Starting From A Pilot
-2.23 Process Management In Solution Implementation
-Quiz
-3.1 Management Consulting Is Not Efficacious Forever
-3.2 How To Handle “Recurrent Problems”?
-3.3 Management Consulting Must Me Targeted At Exogenous Challenges
-Quiz
-3.4 Management Consulting Should Advance With The Times
-3.5 Service Orientation Of Management Consulting--re-service Of Knowledge Service Industry
-3.6 Management Consulting In The Internet Age--opportunities And Challenges Coexist Quiz
-Quiz
-Final Exam