4.3 哈萨克斯坦商务礼仪在线视频

Now let’s move on to the fun part

The business etiquette

In this part we are going to talk about the following etiquettes

that you should pay strong attention to

while communicating with Kazakh businesspeople

They are

Greeting manners

Table manners

Business dress code

and Communication.

Greeting manners

A handshake is a common greeting

in the business environment of Kazakhstan

You could give your Kazakh business partner

a gentle handshake with both hands

If you want to initiate a handshake as a business woman

between you and a male Kazakh business partner

you should extend your hand

yet they may not accept your handshake

since in Kazakhstan men do not usually shake hands

with women due to Muslim religious consideration

Be sure to maintain eye contact when greeting

When the meeting is over

shake hands before you leave

If you meet your acquainted Kazakh business partners

at workplace several times on the same day

you are not obliged to shake hands with them each time

except the first time you meet for the day

Also the way your Kazakh business partners

greet you can be seen as a reflection

of their status in the company

since the formality of greetings in Kazakhstan replicate

the position a man or woman has in society

Often the less senior person will first extend both

of their hands to show respect and admiration

Table manners

Since meals are such an important factor in business

which open the door to other more formal meetings

with your potential Kazakh business partners

it would always be wise to accept such invitations

also to avoid causing offence

If you are invited to a Kazakh meal

make sure to leave yourself plenty of time

as meals like this are not to be rushed but intended

to mingle with people

In Kazakhstan food culture is one of the essential parts

in Kazakhs’ social as well as business life

People may eat other kinds of meat

such as horse meat

horse meat is a staple of the Kazakh diet

Make sure you respect their eating habit and food choice

when dining with your Kazakh business partners

Moreover many foods in Kazakhstan have symbolic meanings

especially special foods that are served to honour someone

For example in Kazakhstan

a sheep or goat is typically slaughtered

for a feast in honour of a special guest

and the head of the sheep is the most honoured part

In addition

if you are served meat from different parts

of the sheep head

you might be appreciated for different aspects

from your host

for instance the tongue indicates you are a good communicator

the ear part indicates you are a good listener

Apart from expecting to be served food by your host

once you finish eating

leave some food on your plate

as a clean plate will be taken to mean

that you are not full yet

don’t take food with your left hand

due to Muslim teachings

Also remember to take a small gift for your Kazakh host

which would be well received

Cakes or sweet pastries are a good choice to bring in

Business dress code

When doing business with your Kazakh business partners

men are usually expected to wear regular suits

or ties and jackets on formal occasions

For women a stylish yet regular business suit

or dress and top is appropriate

Shoes are very important in Kazakh business environment

When meeting with your Kazakh business partners

men tend to wear formal business shoes with pointy

vibrant look and women

on the other hand

wear high heels

which are usually stilettos

What’s more

it is always the best

to make sure your shoes are clean and polished

which will surely impress your Kazakh business partners

Communication

In Kazakhstan

maintaining relations and not losing face

are considered very important

which resemble part of the business cultural values

in some Southeast Asian countries

such as Thailand

Singapore Malaysia and other Asian countries

As a result your Kazakh business partners

in order to convey their messages

in a sensitive and diplomatic manner

will carefully craft what they say

They tend to speak in a roundabout tact

rather than a linear tact

They tend to respond to gentle probing rather

than direct questioning

However at the same time

many Kazakhs may seem to act inexplicably aggressive

and raise their voice while making their point

You will wish to strike back at some point

but do so with watchful cautions

as there’s a fine line between defending yourself

and showing up excessively forceful