7.4 印度商务实践在线视频

So after learning the key cultural elements

and business knowledge concerning India

it is time to practice

We are now going to experience some business practices

within the context of Indian companies and business occasions

It is practical and helpful to know more about

Structure and hierarchy in Indian companies

Corporate Social Responsibility (CSR)

Working hours

business negotiation style

and working relationships in India

Structure and hierarchy in Indian companies

In the Indian workplace hierarchy

senior colleagues, especially elders

are obeyed and respected

which also can be seen as a coherent residue

of the traditional Indian caste system

Discussions are almost always led

by people at the highest levels

It is the responsibility of the top management to supervise

check and look after other subordinates

The final decision making power is in the hands

of the executives with the highest ranking

so it is very important to maintain good relations

with the top people when conducting business in India

Corporate Social Responsibility

The Indian government takes social and economic

issues very seriously and this is also an important

thing to keep in mind for business practices in India

This is the main reason why India became the first country

in the world to make Corporate Social Responsibility mandatory

CSR collectively known as corporate social responsibility

refers to the responsibility of governments

ompanies, institutions and individuals to contribute to society

It is emphasized here that the contribution of

foreign business practices to the country is highly valued locally

CSR also motivates foreign business investment to

be involved in the national development agenda

thus when conducting business with Indians

it is better to be prepared that

as a foreign business partner

part of your profits will be invested in local

areas of India such as poverty

education, infrastructure and rural development.

Working hours

The Factory Act 1948 regulates the working hours of Indians

Under the Act,

each adult may not work more than

48 hours per week and 9 hours per day

48 hours per week and 9 hours per day

The counted working session includes working hours

overtime, leave, notice of pay

working conditions of employees etc

The provision applies to the whole of India

and is applicable to every factory

The first working hours will be from 9 a.m. to 1 p.m

and the second from 4 to 8 p.m

All factories are closed on Sundays and national holidays

So be careful to choose the appropriate time to

meet with your Indian business partners and be aware

of their working timing in case

any overwork causes the legal problems

Negotiation process

Indians usually expect long-term commitments and

focus on the long-term when it comes to business negotiations

They may follow a win-loss strategy once in a while

to help them to focus on mutual benefits

At any stage of negotiation

you may want to show your determination

through demonstrating friendliness

respect and attitude to comprise

It’s recommended to build trust before any forms

of business can be conducted with Indians through proper introductions

respect and modesty

and passing on appreciation to your Indian business host.

People may communicate quite openly and

transparently in order to gain trust

Yet in Indian culture

dissent is rarely expressed in a direct

way especially during negotiation process

You should try to avoid using the word “no”

and replace it with other non-verbal cues and indirect communication

If you find that your Indian business partner likes to

to share their opinions in a very loud and showy way

it means that they are sharing

their opinions or in other words

they are using expressive body language

faces and gestures to defend their groundings

If this happens to you in a business meeting

try to remain calm and poised and

let the Indian business partners express his or her opinion

When the debate is over

they will get back to business

Also while negotiating

Indian people work with a multiple goal and

tend not to follow the sequential orders as in a business setting

for instance

they may ask for a lot of information even at the first meeting

Make sure you do not show annoyance or

anger in any case if you are faced with the situation

in a meeting all at once

Moreover

most Indian people love bargaining

so the bargaining stage of a negotiation can be time-consuming

There could be a 40 percent fluctuation in terms of

offers made in the initial stage

and the final agreement

Working relationships

Although there is a distinct fine line in

Indian hierarchical business practices

the relationship between bosses and

the relationship between bosses and

employees in India can be similar to that of close relatives

This is a direct effect of the group life

that India has experienced for thousands

of years since the family unit is very important in India

showing interest and respect for

the family members of your Indian business partner

is essential to building successful relationships

Face and self-esteem are also an important part of Indian culture

so any personal criticism in a business environment must

be done with care and thoughtfulness