3.4 马来西亚商务实践在线视频

Hi everyone

welcome to our intercultural business tour

So after learning the key cultural elements

and business knowledge concerning Malaysia

it is time to practice

We are now going to experience some business practices

within the context

of Malaysian companies and business occasions

It is practical and helpful to know more about meeting culture

business cards

business negotiation style

and working relationships in Malaysia

First

the meeting culture

Malaysians appreciate personal relationships

and they prefer to meet face to face

rather than communicate online

When meeting with Malaysian business people for the first tim

be sure to respect their position in the company

When arranging business meetings in Malaysia

it is important

to consider the importance of prayer time in this Muslim-majority country

Friday is a special religious day of the week

when Malaysian Muslims attend prayers

and if possible

meetings should not be scheduled at this time

Okay

Business cards exchange is the inevitable etiquette

After meeting for the first time in Malaysia

exchanging business cards is something to look forward to

The level of respect you have for your Malaysian business partners

can be reflected in the way you handle the business cards

It is advisable to use both hands

when accepting and presenting business cards

After receiving a business card

you should look into the card

and avoid carrying it in the back pocket

of your trousers as a sign of respect

Next

the key part in doing intercultural communication

is of course the Negotiation part

then what about their negotiation style

Business meetings in Malaysia

tend to be long and start off with a lot of small talks

As the relationship progresses

the amount of doubts and disbelief should decrease

So when having meetings with your Malaysian business partners

you should not expect any decisions

to be reached in the initial talks

which are primarily about establishing relationships

Thus it is not worth pressuring your Malaysian business partners

during the meeting

as decisions are made only after a very detailed analysis

of all the facts

and consulting all the relevant members and leadership

As a result

it is important for you to remain patient

when dealing business with your Malaysian business partners

Also

you should be psychologically and verbally familiar

with the Malaysian business negotiation style

calm and diplomatic gestures

restraint in speech or physical gestures

and not being too snappy

It would be considered rude

to reject the Malaysian’s offer immediately

as when you reject your Malaysian business partner’s ideas

it can be interpreted as rejecting the person who made them

You should also refrain from interrupting

or expressing displeasure

through facial or eye movements during meetings

as well as when

speaking to others during meetings

Malaysians usually avoid giving a direct

negative response

even if they disagree with the other party’s proposal

Therefore when negotiating

business with your Malaysian business partners

you should focus on their hesitant hints

and pay close attention to their clever pointers

i.e

their voice tones

facial expressions

body languages etc..

The bad news

is also given in a very indirect way

through the use of implicated information

therefore you should read between the lines

Finally

how to we keep a good working relationships with Malaysian colleagues

Relationships with business partners in Malaysia

are based on mutual respect

and therefore

the same procedures used in talking to higher-ups apply

Take the time to build productive business relationships

with your Malaysian business partners

The initial meetings

are generally oriented toward developing this relationship

which will be maintained throughout

and after the negotiations

Without them

your business plan may be in vain

see you next time

bye bye