2.4.1 Communication skills of online travel agency在线视频

Hospitality English课程列表：

1 THE NATURE OF TOURISM BUSINESS

-1.1 Hospitality and Tourism

--1.1.1 Introduction of hospitality

--1.1.2 Introduction of tourism (1)

--1.1.3 Introduction of tourism (2)

--1.1.4 Basic conception of tourism (1)

--1.1.5 Basic conception of tourism (2)

-1.2 Tourism Industries

--1.2.1 Accommodation and F&B

--1.2.2 Transportation

--1.2.3 Attractions

--1.2.4 Convention & exhibition

--1.2.5 Entertainment & recreation

-1.3 Nature of Tourism Businesses

--1.3.1 Nature of tourism

--1.3.2 Characteristics of hospitality

--Week 1 Quiz

2 MEET AND GREET

-2.1 Basic Approaches and Etiquette of Hospitality

--2.1.1 Basic approaches and etiquette of hospitality

-2.2 Meet and Greet at Accommodations

--2.2.1 First impression (1)

--2.2.2 First impression (2)

--2.2.3 Know how to offer more

--2.2.4 The LAST approach

-2.3 Meet and Greet at Other Situations of Hospitality

--2.3.1 At transportation services

--2.3.2 At attraction spots

--2.3.3 At conventions and exhibitions

--2.3.4 At entertainment and recreation situations

-2.4 Communication Skills of Online Travel Agency

--2.4.1 Communication skills of online travel agency

--Week 2 Quiz

3 CROSS-CULTURAL COMMUNICATION

-3.1 Culture and Communication

--3.1.1 What is culture?

--3.1.2 The characteristics of culture

--3.1.3 What is communication?

--3.1.4 Mode of communication

--3.1.5 Myths of communication

-3.2 Barriers to Cross-cultural Communication

--3.2.1 Cultural barriers

-3.3 Cross-cultural Communication

--3.3.1 Cultural context

--3.3.2 Cross-cultural verbal communication

--3.3.3 Hofstede's cultural dimensions (1)

--3.3.4 Hofstede's cultural dimensions (2)

-3.4 International Practice in Cross-cultural Communication

--3.4.1 International practice in cross-cultural communication

--Week 3 Quiz

4 TECHNIQUES TO UNDERSTAND TOURISM LITERATURE

-4.1 Getting to Know Tourism Literature

--4.1.1 Significance of tourism literature

--4.1.2 Proper way to choose for reading

-4.2 Capturing the Main Ideas

--4.2.1 Starting with the title & abstract

--4.2.2 Following the structure to focus

--4.2.3 Identifying topic sentences

-4.3 Accumulating Idiomatic Expressions

--4.3.1 Expressions of defining & categorizing

--4.3.2 The extensive use of passive voice

-4.4 Summarizing Reading & Thinking

--4.4.1 Writing a summary of your readings

--4.4.2 Taking notes of your thinking

--Week 4 Quiz

5 LIERATURE REVIEW AND ANALYSIS

-5.1 What Is A Literature Review

--5.1.1 The definition and types of literature review

--5.1.2 Systematic approaches of literature review

-5.2 Collection and Analysis of Literature

--5.2.1 Literature datebase

--5.2.2 Methods of literature collection

--5.2.3 Analysis of literature

-5.3 Content of Literature Review

--5.3.1 Concepts, propositions, and theories

--5.3.2 Conceptualization and theoretical framework

--5.3.3 Operationalization of the research framework

--5.3.4 Knowledge gap

-5.4 Evaluate Your Literature Review

--5.4.1 Evaluation of your literature review

--Week 5 Quiz

6 ESSENTIALS IN COMPLETING MTA THESIS

-6.1 Basic Structure of MTA Thesis/Project

--6.1.1 Topic/Title

--6.1.2 Abstract

--6.1.3 Main body(1)

--6.1.4 Main body(2)

--6.1.5 Reference and acknowledgement

-6.2 Stages of Completing a Thesis

--6.2.1 Thesis initiation stage - research design

--6.2.2 Thesis initiation stage -research methodology(1)

--6.2.3 Thesis initiation stage - research methodology(2)

--6.2.4 Thesis initiation stage - research proposal

--6.2.5 Thesis writing and completion stage

-6.3 Essentials in Managing a Successful Thesis

--6.3.1 Work with supervisors

--6.3.2 Time management

--6.3.3 Project management

--Week 6 Quiz

--Final Quiz

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