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返回《A Beginner’s Guide to Etiquette》慕课在线视频课程列表
返回《A Beginner’s Guide to Etiquette》慕课在线视频列表
亲爱的同学们
大家好
我媛媛老师
欢迎大家来到
《职场菜鸟礼仪指南》课程
礼仪在全世界范围内
都是一个重要的话题
中国更是讲究以礼立身
孔子曾说过
不学礼
无以立
礼者
人道之极也
那么到底什么是礼仪呢
礼仪中的礼字可以理解为
礼节
礼貌
而仪字代表了仪式和仪表
礼节即礼仪节度
是一个人表示敬意
问候
祝愿等惯用的形式
礼貌是人们在相互交往过程中
表示敬重
友好的行为规范
仪式是指在一定场合举行的
具有专门程序和规范化的活动
仪表指人的外表
比如容貌
服饰
姿态
举止等
简单来说
孔子还说过
少成若天性
习惯成自然
意思是说
从小去培养一个人的文明礼貌
才能形成良好的习惯
我相信每一个人的父母
在我们小的时候
都会很努力的去培养
我们好的礼仪习惯
正如开篇《文明中国礼》所传达的
中国人应该尊老爱幼
见到长辈要主动问候等等
但是职场与生活不同
在职场的世界
和人与人的社会交往中
礼仪有多重要
你知道吗
在刚才的视频中
我们看到主人公前后的变化
礼仪不仅让他赢得了另外一半
也让他赢得了事业和尊重
无论是在生活还是在职场中
我们都要遵守
礼仪的四个基本原则
尊重
遵守
适度和自律
比如男士在吸烟前
询问女士的意见
这就代表着对女性的尊重
我们应该在自尊自爱的同时
尊重他人的人格
劳动和价值
而在尊重前面
媛媛老师往往会加一个词
发自内心的
也就说
我们表达的尊重应该是真诚的
表里如一的
刚才我们在对礼仪定义的时候
就已经说过
礼仪是人们所认同的
各种行为规范和准则
是人人都应该遵守的
正如人人都应该遵守公共道德
守时守信等等
我们经常说
礼多人不怪
但真的如此吗
设想一下
当你去拜访一位客户
对方很热情
不断的让你喝水
你会觉得很舒服吗
所以在职场中
情感的表达
要有一定适度的问题
这就是待人即应彬彬有礼
又不低三下四
既要殷勤大方
又不失庄重
把握好各种情况下的
社会距离
以及彼此间的感情尺度
自律原则是指
在社交中自觉按礼仪规范去做
无需别人的提示与监督
通过礼仪的学习
树立起一种内心的道德信念
和礼仪修养准则
从而获得一种内在的力量
在这种力量下
我们不断提高自我约束
和自我控制的能力
其实礼仪除了尊重
遵守
适度
自律
四个基本原则外
礼仪还应该遵循
入乡随俗和灵活应用的原则
尤其是在跨文化沟通中
比如在美国
迟到在商务活动中
是非常不礼貌的事情
而在南美洲
迟到半个小时
也不会被认为是很糟糕的事情
因此
在现代商务场合中
我们并不需要大家
一成不变的按照一些
固定的礼仪规范去做
而是要根据不同条件
和场合灵活应对
礼仪是需要培训和引导的
良好的行为规范
和优雅的社交范儿
不是与生俱来的
而是后天习得的
就像练习打球
绘画
或者弹钢琴
经常重复一种行为
它就会变成自发的
自然的习惯
也就会让你
和刚才视频中的主人公一样
变得更加自信
所以
恭喜同学们
你们选择了一门
可以提升自我修养
和个人魅力的职业发展课程
礼仪不仅仅是一套规则
更是一本指南
它让个人关系和职场关系更加和谐
更加有效
更好管理
更有意义
因此
从今天开始
通过课程的学习
来培养自己的礼仪意识
提升自己的职场自信和能力吧
在与客户
领导
同事接触时
希望大家能多几分优雅和泰然自若
让礼仪成为你事业成功
人际和谐的巨大助力
赢在礼仪
-Introduction: Winning through Etiquette
--Video
--PPT
--Quiz
-Discussion
--Do you think etiquette is important? Why?
--Do you know the differences between Chinese and foreign etiquette?
--What are your favorite “proverbs of etiquette” or “famous sentences of etiquette”?
-The Importance of Professional Image: Seven-Second Impression and Winning
--Video
--PPT
--Quiz
-Overall Principle of Professional Dressing: The Beginning of a Successful Image
--Video
--PPT
--Quiz
-Business Dressing Etiquette for Men: Opportunities in Dressing Etiquette
--Video
--PPT
--Quiz
-Business Dressing Etiquette for Women: Are You “Posing” the Right Way
--Video
--PPT
--Quiz
-Skin Care: Paying More Attention to Your Skin
--Video
--PPT
--Quiz
-Professional Make-up: Have You Taken the Mistakes for Granted
--Video
--PPT
--Quiz
-Discussion
--Is the first impression important? How can we change our bad first impression on others?
--How to apply “fashion” to the workplace dressing?
--Do you know the differences between eastern and western understanding of makeup, skin care and even
-Posture: Winning People's Approval and Admiration
--Video
--PPT
--Quiz
-Looks and Smiles: Valuable “Expression Package” in the Workplaces
--Video
--PPT
--Quiz
-Special Body Languages: The Invisible Punctuation
--Video
--PPT
--Quiz
-Discussion
--What are gentlemen and ladies like in your eyes?
--What “minor behaviors” do you think you cannot stand?
-The Principle and Method of Seating Arrangements: Making Clear the Seating Order First
--Video
--PPT
--Quiz
-Guiding Etiquette: Where Exactly Should You Be
--Video
--PPT
--Quiz
-Seating Arrangements in Cars: Are You “Seated” Right
--Video
--PPT
--Quiz
-Seating Arrangements in Business Meetings: It Is Not Wrong to Make Sure Your Seat Before Taking it
--Video
--PPT
--Quiz
-Seating Arrangements of Chinese Banquets: How Do We Show Guests Respects
--Video
--PPT
--Quiz
-Seating Arrangements of Western Banquets: What Do You Think About “Lady First”
--Video
--PPT
--Quiz
-Discussion
--Which order arrangement are you unclear?
--Who should sit in the front passenger seat?
--Do you know the principles, differences and exceptions of seat arrangements in Chinese and Western f
-Greetings: The Subtlety of Greeting
--Video
--PPT
--Quiz
-Addresses: Details Not to Be Overlooked
--Video
--PPT
--Quiz
-Handshake: The First Touch to Establish Contact
--Video
--PPT
--Quiz
-Embrace: Do You Need Such “Temperature”
--Video
--PPT
--Quiz
-Foreign-Related Etiquette: When in Rome, Do as the Romans Do
--Video
--PPT
--Quiz
-Self-Introduction: Introducing Yourself Formally
--Video
--PPT
--Quiz
-Introducing Others: Bridging the Parties
--Video
--PPT
--Quiz
-Business Card: The Second Face of Image
--Video
--PPT
--Quiz
-Discussion
--What is your favorite greeting?
--What do you think are the strange addressing terms in China?
--What kind of self-introduction can leave deep impression on others?
-Telephone Etiquette: How to Call Your Boss with Ease
--Video
--PPT
--Quiz
-Cellphone Etiquette: Being Rude or Polite Cellphone Users
--Video
--PPT
--Quiz
-Mail Etiquette: Helping You Maintain, Not Destroy, Relationships
--Video
--PPT
--Quiz
-WeChat Social Etiquette: The “Meeting and Scanning” Era
--Video
--PPT
--Quiz
-Discussion
--Do you know any popular Internet phrases that you cannot understand?
--What are some bad behaviors regarding emails that bother you?
--What would you do if you sent a job message but receive no reply?
-Invitation and Preparation: A Successful Invitation is the Beginning of Everything
--Video
--PPT
--Quiz
-Chinese Food: Do Not Underestimate the “Multiple Choice Questions” on the Dining Table
--Video
--PPT
--Quiz
-The Drinking Etiquette of Chinese Banquets: “Can Drink" is Not Equal to “Drink Properly”
--Video
--PPT
--Quiz
-Use of Chinese Tableware: It Is Said 90% of the People Do not Get It Right
--Video
--PPT
--Quiz
-The Dining Etiquette of Chinese Food: Soft Power around the Dining Table
--Video
--PPT
--Quiz
-The Clues in Western Tableware: The Dining Table as a “Weaponry Shop”
--Video
--PPT
--Quiz
-Seven Dishes of Western Food: Do You Know How to Enjoy Each
--Video
--PPT
--Quiz
-The Drinking Etiquette of Western Food: A Love Affair with Food and Wine
--Video
--PPT
--Quiz
-The Dining Etiquette of Western Food: Graceful like a Gentleman and Lady
--Video
--PPT
--Quiz
-Discussion
--How would you arrange this feast?
--Do you know the differences in alcoholic beverage and drinks etiquette between Chinese and foreign c
--Would you please give some examples of differences in dining etiquette in Chinese food and western f
-Routine Reception: Promoting Impressions through Details
--Video
--PPT
--Quiz
-Grand Reception: The Tailored Reception
--Video
--PPT
--Quiz
-Company Visit 1: “Once or Never” Chance to Leave a Good Impression
--Video
--PPT
--Quiz
-Company Visit 2: Details Make the Difference
--Video
--PPT
--Quiz
-Residential Visit: For the Convenience of the Host and Be a Popular Visitor
--Video
--PPT
--Quiz
-Business Gifts: Not the More Expensive the Better
--Video
--PPT
--Quiz
-Discussion
--What do you think is the most important thing in reception? Where are the differences in reception b
--Do you know any difference in people’s understanding of time across countries?
--Are you good at selecting gifts?
-Inspecting Yourself: Success Depends on Knowing Yourself and the Jobs Offered
--Video
--PPT
--Quiz
-Resume Writing: How to Write an Irresistible Resume
--Video
--PPT
--Quiz
-Interview Dress and Manner: Secrets for Improving Your Chances
--Video
--PPT
--Quiz
-Classic Question Template: The Interviewer's Question Bank
--Video
--PPT
--Quiz
-Resolution of Embarrassing Situations: Not Be Too Embarrassed to Recall These Tricks
--Video
--PPT
--Quiz
-Discussion
--Which Chinese companies do you like the most?
--How can you make your resume stand out?
--Do you know what a no-leader group interview is?
-Speech Preparation: Overcoming Speech Anxiety
--Video
--PPT
--Quiz
-Etiquette in Speech Making: Charm through Elegance
--Video
--PPT
--Quiz
-Concluding Stately: Future Escorted by Etiquette
--Video
--PPT
-Discussion
--Do you think giving a speech is scary? Talk about your experience.
--What do you think a successful speech should be?
--Can you summarize the differences in business etiquette between China and your country?
-Final Exam