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返回《A Beginner’s Guide to Etiquette》慕课在线视频列表
亲爱的同学们
大家好
我是媛媛老师
上节课我们讲了
职场中的日常接待礼仪
今天我们来说一说
隆重接待时的礼仪
在刚才的视频中
我们看到了2015年10月
中国国家主席习近平
对英国进行国事访问时
英方按照皇家传统
最高礼节进行接待的场景
在商务场合中
我们的接待虽然没有国事接待
那么高的规格
但商务隆重接待
也要比日常接待繁琐的多
因此
除了日常接待中
我们需要掌握的礼仪知识外
在隆重接待中
我们还需要学习以下三部分内容
隆重接待前
我们需要提前做好以下四项准备
包括来访的单位
姓名
性别
职务
以及所到访的具体人数
此外
还需要了解所搭乘的交通工具
具体到达的时间
甚至还要了解来访者的饮食习惯
和宗教信仰
以便安排接待住宿
用餐等相关工作
一般来说主要接待人员的身份
和职务应与来访者相差不大
以对口和对等为宜
如果当事人因故不能出面
或不能完全对等
这时要灵活变通
由职位相当者或副职出面
但应及时向对方进行解释
避免产生误会
在规定标准的范围内
安排接待场所
接待用车
客户餐饮和住宿等
我们一般要求专业的接待人员要仪表大方
举止得体
口齿清晰
最好受过专业的礼仪训练
我们可以根据接待人员的工作能力
具体安排接待工作的各个环节
接待人员应提前到达指定的地点
迎接客人
如果领导和有关部门去机场
车站
码头迎接
要确定并事先通报集合地点
时间
乘车安排和出发时间等
客人到达后
要帮助客人拿取行李
根据人数以及行李数量
安排车辆
乘车座次安排
应适当宽松
附加座一般不安排坐人
客人到达住所后
应安排人员分送行李
并将接待手册发给客人
接待方应根据宴请的标准
时间
人数等
提前确定宴请地点和宴请菜单
做好宴会的设计
确定宴会席位卡
接待人员应提前一小时
到宴会厅
督促和检查相关服务工作
如果遇到特殊情况
应按主陪领导意图办理
在晚宴过程中
接待人员应把握好上菜的节奏
主动引导客人入席和离席
会谈前应明确商务会谈的基本情况
比如会谈人的姓名
职务
人数
会谈的目的等等
确定会谈时间后
先安排好会谈的场地和座次
确定记录员
如需翻译
摄影
新闻报道
要事先进行通知和安排
隆重接待中
商务接待人员应先在门口迎接客人
客人进入会议室后
接待方应立即起身表示欢迎
如果需要会谈的双方进行合影
那么应该安排在双方握手之后
再做合影
参观考察
是来宾接待工作中一项重要的内容
参观考察项目的选择
应主要考虑来宾的目的
性质
意愿和特点
项目确定后
应作出详细的计划和日程安排表
来宾在参观时
一般由身份相对应的人员陪同
并根据情况安排解说员
介绍情况时
应实事求是
所用的材料和数据要准确
介绍方式可采用座谈形式
也可以边看边介绍
商务送别是隆重接待的最后一项服务
在客人离开前
应该先核实客人离去
所乘航班或车次是否有变化
按照接待方针和方案
计划和实施欢送仪式
如果客人来访时带有礼物
那么在送别时应该准备一份
有象征意义的礼品作为回赠
即使是隆重接待
也不提倡前呼后拥或人海战术
在送别规模上要加以限制
重点突出实效
体现热情
不搞铺张浪费
在隆重接待时
最好有接待人员将客人送至机场
车站或码头
而且要等客人通过安检处
或进站之后再返回
无论是上一节讲的日常接待
还是这节的隆重接待
在整个过程中
我们都要遵循平等
热情
友善
礼貌的基本礼仪规范
好的同学们
关于接待礼仪
你学会了吗
在课程结束前
我们再继续看一下
英国女王接待习近平主席时
隆重的欢迎仪式吧
我们下节见
-Introduction: Winning through Etiquette
--Video
--PPT
--Quiz
-Discussion
--Do you think etiquette is important? Why?
--Do you know the differences between Chinese and foreign etiquette?
--What are your favorite “proverbs of etiquette” or “famous sentences of etiquette”?
-The Importance of Professional Image: Seven-Second Impression and Winning
--Video
--PPT
--Quiz
-Overall Principle of Professional Dressing: The Beginning of a Successful Image
--Video
--PPT
--Quiz
-Business Dressing Etiquette for Men: Opportunities in Dressing Etiquette
--Video
--PPT
--Quiz
-Business Dressing Etiquette for Women: Are You “Posing” the Right Way
--Video
--PPT
--Quiz
-Skin Care: Paying More Attention to Your Skin
--Video
--PPT
--Quiz
-Professional Make-up: Have You Taken the Mistakes for Granted
--Video
--PPT
--Quiz
-Discussion
--Is the first impression important? How can we change our bad first impression on others?
--How to apply “fashion” to the workplace dressing?
--Do you know the differences between eastern and western understanding of makeup, skin care and even
-Posture: Winning People's Approval and Admiration
--Video
--PPT
--Quiz
-Looks and Smiles: Valuable “Expression Package” in the Workplaces
--Video
--PPT
--Quiz
-Special Body Languages: The Invisible Punctuation
--Video
--PPT
--Quiz
-Discussion
--What are gentlemen and ladies like in your eyes?
--What “minor behaviors” do you think you cannot stand?
-The Principle and Method of Seating Arrangements: Making Clear the Seating Order First
--Video
--PPT
--Quiz
-Guiding Etiquette: Where Exactly Should You Be
--Video
--PPT
--Quiz
-Seating Arrangements in Cars: Are You “Seated” Right
--Video
--PPT
--Quiz
-Seating Arrangements in Business Meetings: It Is Not Wrong to Make Sure Your Seat Before Taking it
--Video
--PPT
--Quiz
-Seating Arrangements of Chinese Banquets: How Do We Show Guests Respects
--Video
--PPT
--Quiz
-Seating Arrangements of Western Banquets: What Do You Think About “Lady First”
--Video
--PPT
--Quiz
-Discussion
--Which order arrangement are you unclear?
--Who should sit in the front passenger seat?
--Do you know the principles, differences and exceptions of seat arrangements in Chinese and Western f
-Greetings: The Subtlety of Greeting
--Video
--PPT
--Quiz
-Addresses: Details Not to Be Overlooked
--Video
--PPT
--Quiz
-Handshake: The First Touch to Establish Contact
--Video
--PPT
--Quiz
-Embrace: Do You Need Such “Temperature”
--Video
--PPT
--Quiz
-Foreign-Related Etiquette: When in Rome, Do as the Romans Do
--Video
--PPT
--Quiz
-Self-Introduction: Introducing Yourself Formally
--Video
--PPT
--Quiz
-Introducing Others: Bridging the Parties
--Video
--PPT
--Quiz
-Business Card: The Second Face of Image
--Video
--PPT
--Quiz
-Discussion
--What is your favorite greeting?
--What do you think are the strange addressing terms in China?
--What kind of self-introduction can leave deep impression on others?
-Telephone Etiquette: How to Call Your Boss with Ease
--Video
--PPT
--Quiz
-Cellphone Etiquette: Being Rude or Polite Cellphone Users
--Video
--PPT
--Quiz
-Mail Etiquette: Helping You Maintain, Not Destroy, Relationships
--Video
--PPT
--Quiz
-WeChat Social Etiquette: The “Meeting and Scanning” Era
--Video
--PPT
--Quiz
-Discussion
--Do you know any popular Internet phrases that you cannot understand?
--What are some bad behaviors regarding emails that bother you?
--What would you do if you sent a job message but receive no reply?
-Invitation and Preparation: A Successful Invitation is the Beginning of Everything
--Video
--PPT
--Quiz
-Chinese Food: Do Not Underestimate the “Multiple Choice Questions” on the Dining Table
--Video
--PPT
--Quiz
-The Drinking Etiquette of Chinese Banquets: “Can Drink" is Not Equal to “Drink Properly”
--Video
--PPT
--Quiz
-Use of Chinese Tableware: It Is Said 90% of the People Do not Get It Right
--Video
--PPT
--Quiz
-The Dining Etiquette of Chinese Food: Soft Power around the Dining Table
--Video
--PPT
--Quiz
-The Clues in Western Tableware: The Dining Table as a “Weaponry Shop”
--Video
--PPT
--Quiz
-Seven Dishes of Western Food: Do You Know How to Enjoy Each
--Video
--PPT
--Quiz
-The Drinking Etiquette of Western Food: A Love Affair with Food and Wine
--Video
--PPT
--Quiz
-The Dining Etiquette of Western Food: Graceful like a Gentleman and Lady
--Video
--PPT
--Quiz
-Discussion
--How would you arrange this feast?
--Do you know the differences in alcoholic beverage and drinks etiquette between Chinese and foreign c
--Would you please give some examples of differences in dining etiquette in Chinese food and western f
-Routine Reception: Promoting Impressions through Details
--Video
--PPT
--Quiz
-Grand Reception: The Tailored Reception
--Video
--PPT
--Quiz
-Company Visit 1: “Once or Never” Chance to Leave a Good Impression
--Video
--PPT
--Quiz
-Company Visit 2: Details Make the Difference
--Video
--PPT
--Quiz
-Residential Visit: For the Convenience of the Host and Be a Popular Visitor
--Video
--PPT
--Quiz
-Business Gifts: Not the More Expensive the Better
--Video
--PPT
--Quiz
-Discussion
--What do you think is the most important thing in reception? Where are the differences in reception b
--Do you know any difference in people’s understanding of time across countries?
--Are you good at selecting gifts?
-Inspecting Yourself: Success Depends on Knowing Yourself and the Jobs Offered
--Video
--PPT
--Quiz
-Resume Writing: How to Write an Irresistible Resume
--Video
--PPT
--Quiz
-Interview Dress and Manner: Secrets for Improving Your Chances
--Video
--PPT
--Quiz
-Classic Question Template: The Interviewer's Question Bank
--Video
--PPT
--Quiz
-Resolution of Embarrassing Situations: Not Be Too Embarrassed to Recall These Tricks
--Video
--PPT
--Quiz
-Discussion
--Which Chinese companies do you like the most?
--How can you make your resume stand out?
--Do you know what a no-leader group interview is?
-Speech Preparation: Overcoming Speech Anxiety
--Video
--PPT
--Quiz
-Etiquette in Speech Making: Charm through Elegance
--Video
--PPT
--Quiz
-Concluding Stately: Future Escorted by Etiquette
--Video
--PPT
-Discussion
--Do you think giving a speech is scary? Talk about your experience.
--What do you think a successful speech should be?
--Can you summarize the differences in business etiquette between China and your country?
-Final Exam
